FAQs

PayPal will notify you via email when the refund has been processed. This usually takes 1-2 days. If you made the payment using a debit or credit card as your PayPal funding method, it may take an additional 3-4 business days before the refund shows up in your bank account or on your credit card statement.

The carrier is distributing your package now. Please wait in patience or check with local post offices or the carrier in the destination country.

1. Contact information of the local post office in some countries:

CountryContact
Russian Federation(+7 495) 744 55 44
Mexico(+52 55) 53 85 09 67
United Arab Emirates(+971) 600599999
Saudi Arabia(+966) 920001144
Italy803160 (green line for land-line telephones)
Brazil0800 725 0100
Ukraine(+380 44) 235 33 81
Spain902197197
Poland(+4822) 548 15 06
France0969 391 391(Chronopost); 0825 878 888(Coliposte)
Chile600 950 2020; 562956 0303
Turkey(+90 212) 337 10 30
America(+1 800) 222 1811

2. Information of the carrier in the destination country, you may check the tracking number through https://17track.net/. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information.